Empowering Business
Elevating People
At GoldenRule People Solutions, we empower businesses to streamline operations, reduce costs, and enhance customer satisfaction through tailored, scalable, and cost-effective Business Process Outsourcing (BPO) solutions. From inbound and outbound contact centre services to back-office support and customer engagement, our services are designed to improve efficiency and strengthen customer relationships.
About Us
As part of the GoldenRule Group, GoldenRule People Solutions is a dynamic and growing BPO company dedicated to delivering high-quality, technology-driven support services. With over two decades of experience in recruitment, IT solutions, and consulting, our evolution from a niche IT talent provider to a full-service outsourcing partner reflects our commitment to transformation, precision, and continuous innovation. Inspired by our brand symbol — the Ammonite, a rare gemstone representing timeless value and transformation — we are driven by a passion for excellence, integrity, and long-term value creation for our clients.
Backed by the GoldenRule Group’s legacy, we bring deep industry expertise, operational excellence, and a passion for people and technology to every partnership.
Contact Centre Services
Inbound Contact Centre Services: Handling customer inquiries, technical support, complaints, and general assistance.
Outbound Contact Centre Services: Customer retention, telesales, lead generation, and market research.
Customer Support & Account Management
Customer Service Helpdesk: 24/7 support for customer queries and issue resolution.
Account Management Services: Managing customer relationships, renewals, and service improvements.
Customer Retention & Loyalty Programs: Helping businesses improve customer engagement and satisfaction.
Back-Office Support
- Order Processing & Fulfilment: Ensuring smooth transactions and accurate order management.
- Claims & Dispute Resolution: Handling customer complaints and processing claims efficiently.
- Billing & Payment Processing: Managing invoicing, payment collections, and account reconciliations.
- Data Entry & Administrative Support: Providing back-office efficiency for seamless business operations.
Why Us
Industry Expertise: Backed by the GoldenRule Group’s extensive experience in business solutions.
Scalable & Cost-Effective Solutions: Flexible service models that grow with your business needs.
Customer-Centric Approach: Prioritising excellent customer interactions and brand representation.
Operational Efficiency: Utilising proven processes and technology to deliver seamless support.
Commitment to Excellence: A reputation for quality, integrity, and innovation.